Claims Wizard

Your Progress

1

About You

Incident Information

Fulfillment Information

Billing Information

Review and Confirm

Confirmation

About YouReport IncidentFulfillBillingReviewConfirmation

Billing Information

Make and Model to Ship
Select Billing Option

Card Information

Select Type of Credit Card
Card Number
Expiration Date
CVV Code

Billing Address

First Name
Last Name
Address Line 1
Address Line 2
City
Country
State
Zip

Returning your damaged or malfunctioning equipment is required regardless of condition. Failure to do so may result in a non-return fee of up to $100.00. A shipping label will be provided in the box with your replacement handset. You can also print it online under Manage Account. If you fail to return your device, this credit card will be used to pay the non-return fee.

Claim Information

Claim Number
Deductible

Shipping Information

Make and Model to ship

Ship to my address (Edit Shipping)

Name
Address Line 1
Address Line 2
City
State
Zip

Store Exchange Information
Store Location (Change Store)

Name
Address Line 1
Address Line 2
City
State
Zip

(Edit Billing)

Claim Confirmation

Subscriber Information

Subscriber
Wireless Number
ESN
Account Status

Your Claim

Claim Number
Device
Claim Type
Deductible:

Claim Information

Claim Number
Deductible

Shipping Information

Make and Model to ship

Ship to my address

Name
Address Line 1
Address Line 2
City
State
Zip

Additional Signers

Delivery Window

Store Exchange Information
Store Location

Name
Phone Number
Address Line 1
Address Line 2
City
State
Zip Code

Billing Information
Card Used

Card Description

Print Confirmation

Copyright 2021 by Brightstar Device Protection
Terms Of Use / Privacy Statement